- Frequently asked questions
Frequently asked questions
MY ACCOUNT DETAILS
HOW CAN I CHANGE MY PASSWORD? show hide
When you are logged in, you can find the link to change your password by clicking on “my account”.
I FORGOT MY PASSWORD, NOW WHAT? show hide
When you click “forgot password”, on the login page, we will send you an email with a new temporary password.
CAN I SEE MY PREVIOUS ORDERS? show hide
Yes, on the “My account” page you can see your order history.
WHERE CAN I SUBSCRIBE TO YOUR NEWSLETTER? show hide
Click here to subscribe to our newsletter.
WHERE CAN I FIND THE TERMS AND CONDITIONS OF BROEKHOF? show hide
You can find the terms and conditions on our website.
WHAT ARE THE PAYMENT POSSIBILITIES? show hide
For new customers we offer the following payment options:
- Credit card (MasterCard and Visa)
- Bank transfer - PayPal
Existing customers can normally order on their own account under the agreed terms. Please contact us for more information.
IS IT SECURE TO ORDER FROM BROEKHOF? show hide
Of course, all transactions are made with a secure connection to our partner Adyen. All personal data is removed immediately after the payment is complete.
PLACING AN ORDER
HOW TO LOG IN? show hide
Firstly create a new account. After making a new account you can directly log in to our webshop.
HOW I CAN PLACE AN ORDER VIA BROEKHOF.NL? show hide
Please follow this link to our webshop. If you are already a customer with us, you can login directly and place an order. Don’t have an account yet? You can create a new account. After making a new account you can directly log in to our webshop.
I AM NOT A BUSINESS, CAN I PLACE AN ORDER ON BROEKHOF.NL? show hide
Unfortunately only businesses can place orders at our webshop.
CAN I ALSO COME AND PLACE AN ORDER IN PERSON? show hide
Of course. You are welcome to place and order at one of our locations in Aalsmeer or Rijnsburg.
I REGULARLY ORDER THE SAME ITEMS, CAN I SAVE MY SHOPPING LIST FOR THE FUTURE? show hide
Yes, if your order is placed in your shopping cart, you can save it as a favorite shopping list. Next time, use "My Account" to open the saved template so you do not need to fill in an order again. You can also store multiple shopping lists.
I HAVE A COMPLAINT, WHAT SHOULD I DO? show hide
Please contact us here, we are happy to help in any way we can.
WHAT ARE THE SHIPPING COSTS? show hide
All orders over €250 to be delivered within The Netherlands will be delivered for free. Orders less than €250 carry a €10 delivery charge. Shipments to most European countries will be calculated when finalizing your order. Shipping costs for countries that cannot directly be calculated or for orders heavier than 70 kg, will be agreed together with you and invoiced later.
Orders over the value of € 350 are delivered free of charge in Belgium.
Orders over the value of € 1500 are delivered free of charge in France.
WHAT ARE THE DELIVERY OPTIONS OF MY ORDER? show hide
There are three shipping and delivery methods for The Netherlands and for all other shipping addresses:
- Shipping with our carrier
- Shipping with your carrier
- Pick up at one of our locations in Aalsmeer, Rijnsburg, Noordwijkerhout or Honselersdijk.
CAN I PICK MY ORDER UP MYSELF? show hide
Yes, you can! Place your order before 10:00 hours and you can pick it up the next day at one of our locations in The Netherlands. Just specify at which location you want to pick it up at when placing your order.
CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT DELIVERY ADDRESS? show hide
Yes, that's possible. You can specify the delivery address when placing an order.
DOES BROEKHOF ALSO SHIP ABROAD? show hide
Yes, we can ship to all countries. Please contact us for specific shipping possibilities.
HOW LONG WILL SHIPPING TAKE? show hide
Place your order before 10:00 hours for delivery to an address in The Netherlands, and we will do our very best to deliver it the next working day.
Our aim is to deliver your order as soon as possible. However, in exceptional circumstances this can vary. If you have not received your order within 3 days after the scheduled delivery date then please contact our customer service, phone +31 (0) 252 34 34 34 or via firstname.lastname@example.org..
CAN I CHOOSE ON WHICH DAY MY ORDER WILL BE DELIVERED? show hide
Of course, while placing your order it is possible to choose a delivery date.
WHAT SHOULD I DO IF MY ORDER IS TOO LATE? show hide
In exceptional circumstances you order might take a little longer. We always aim to deliver your order on the requested date. If you have not received your order within 3 days after the scheduled delivery date then please contact our customer service, phone +31 (0)71 403 12 11 or via email@example.com.